FAQs

  • Shipping & Delivery
  • How much is delivery?
    Standard Delivery - £2.50 Express Delivery - £3.50
  • How long does delivery take?
    We aim to ship all orders within 5 business days. Orders are despatched using either Royal Mail 48 or Royal Mail 24 (depending on your chosen method at checkout). Orders are then delivered within 1-4 business days.
  • Do you ship internationally?
    Not at the moment, but this is something we are working to implement soon.
  • I haven’t received my order
    Firstly, try tracking your order by clicking on this link. If that doesn't give you the answer you need then please send us an email on sales@scentworld.co.uk and we'll look into this urgently for you.
  • Returns & Refunds
  • Do you accept returns?
    If you're unhappy with an item then as long as it's complete and in its original packaging we will accept returns. Please note that we cannot give full refunds on wax melts that are partly used, nor do we give refunds on monthly subscription boxes.
  • How do i return an item?
    Firstly email sales@scentworld.co.uk with your order number and reason for return so we know to expect it, then send it to: Scent World High Street Ilfracombe EX34 9QB
  • My item is damaged, what do I do?
    We're sorry to hear this. Please send an email to sales@scentworld.co.uk with your order number and a picture of the issue, we will then resolve asap by either sending a replacement or issuing a refund.
  • General Information
  • Where are you based?
    We are based in a little coastal town Ilfracombe, North Devon, UK
  • Are your products made in the UK?
    Yes all of our products are handmade here in the UK.
  • Are your products CLP compliant?
    Yes, all products are fully CLP compliant. More information for individual products can be sent on request, just email us at sales@scentworld.co.uk with your questions.